Botsplash is a versatile chat platform designed to facilitate communication between businesses and their customers through various channels, including web chat, SMS, social media platforms, and more. It integrates multiple messaging platforms into a single, unified interface, allowing businesses to manage customer interactions more efficiently.
Benefits of Botsplash Inline Chat
- Unified Communication Channels: Integrates different communication channels into a single platform for streamlined communication workflows.
- Enhanced Customer Experience: Offers a seamless communication experience for customers without leaving the webpage they are on.
- Personalized Interactions: Leverages customer data to personalize conversations and enhance the customer experience.
- Automation and Efficiency: Supports chatbots for automation, improving response times and overall efficiency.
- Real-time Analytics and Insights: Provides real-time analytics on chat interactions for data-driven decisions.
- Scalability: Scales to meet the needs of businesses of all sizes, ensuring excellent customer service as they grow.
When to Use Botsplash Inline Chat
- E-Commerce Websites: For online retailers to provide instant support and assist with checkout processes.
- Service Providers: For businesses in services sector to offer real-time customer support.
- Educational Institutions: For answering queries about programs, admissions, and campus facilities.
- Healthcare Sector: For non-emergency queries, appointment scheduling, and information about services.
- Real Estate: For instant communication options for queries about listings and scheduling viewings.
Installation Steps
- Sign up for a Botsplash account if you haven’t done so already.
- Once logged in, navigate to the dashboard and select the option to create a new chat widget.
- Customize the appearance and settings of your chat widget to fit your brand’s identity and your website’s needs.
- After customization, Botsplash will provide you with a unique script snippet. Copy this snippet.
- Open the HTML file of your webpage or your website’s template file. Paste the script snippet right before the closing
</body>tag. - Save your changes and upload the updated file to your web server, if necessary.
- Visit your website to ensure the chat widget is appearing and functioning correctly.
Making the Widget Inline
To integrate the Botsplash chat widget as an inline element within your webpage, special configuration is required. This allows the chat interface to be part of your webpage layout, rather than a floating icon.
Please contact the Botsplash support team for assistance with inline integration. They will guide you through the necessary steps and provide you with the specific code modifications needed to achieve an inline setup on your website.